{"id":13,"date":"2026-01-20T16:10:11","date_gmt":"2026-01-20T09:10:11","guid":{"rendered":"https:\/\/thegoumo.com\/shopb2b\/?page_id=13"},"modified":"2026-01-20T16:31:26","modified_gmt":"2026-01-20T09:31:26","slug":"chinh-sach-doi-tra","status":"publish","type":"page","link":"https:\/\/thegoumo.com\/shopb2b\/chinh-sach-doi-tra\/","title":{"rendered":"Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3"},"content":{"rendered":"

CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 H\u00c0NG H\u00d3A – THE GOUMO VI\u1ec6T NAM<\/strong><\/h1>\n

The Goumo Vi\u1ec7t Nam<\/b> cam k\u1ebft h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1i \u0111a trong vi\u1ec7c ki\u1ec3m tra v\u00e0 \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m nh\u1eb1m \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng tuy\u1ec7t \u0111\u1ed1i v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n

1. Th\u1eddi h\u1ea1n v\u00e0 Ph\u1ea1m vi \u00e1p d\u1ee5ng<\/strong><\/h3>\n
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    Th\u1eddi h\u1ea1n th\u00f4ng b\u00e1o:<\/b> Qu\u00fd kh\u00e1ch vui l\u00f2ng ki\u1ec3m tra v\u00e0 ph\u1ea3n h\u1ed3i c\u00e1c l\u1ed7i h\u01b0 h\u1ecfng do v\u1eadn chuy\u1ec3n ho\u1eb7c l\u1ed7i s\u1ea3n xu\u1ea5t trong v\u00f2ng 12 gi\u1edd<\/b> k\u1ec3 t\u1eeb khi nh\u1eadn h\u00e0ng.<\/p>\n<\/li>\n

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    Th\u1eddi h\u1ea1n x\u1eed l\u00fd \u0111\u1ed5i tr\u1ea3:<\/b> Sau khi y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3 \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn, vi\u1ec7c g\u1eedi l\u1ea1i h\u00e0ng v\u00e0 b\u00e0n giao h\u00e0ng m\u1edbi s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong v\u00f2ng 07 ng\u00e0y<\/b>.<\/p>\n<\/li>\n<\/ul>\n

    2. \u0110i\u1ec1u ki\u1ec7n \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m<\/strong><\/h3>\n

    S\u1ea3n ph\u1ea9m ch\u1ec9 \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn \u0111\u1ed5i tr\u1ea3 khi \u0111\u00e1p \u1ee9ng \u0111\u1ea7y \u0111\u1ee7 c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau:<\/p>\n

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      S\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean bao b\u00ec, tem m\u00e1c, ph\u1ee5 ki\u1ec7n \u0111i k\u00e8m v\u00e0 qu\u00e0 t\u1eb7ng (n\u1ebfu c\u00f3).<\/p>\n<\/li>\n

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      S\u1ea3n ph\u1ea9m kh\u00f4ng c\u00f3 d\u1ea5u hi\u1ec7u \u0111\u00e3 qua s\u1eed d\u1ee5ng, kh\u00f4ng b\u1ecb tr\u1ea7y x\u01b0\u1edbc, d\u01a1 b\u1ea9n ho\u1eb7c h\u1ecfng h\u00f3c do t\u00e1c \u0111\u1ed9ng ngo\u1ea1i l\u1ef1c sau khi nh\u1eadn.<\/p>\n<\/li>\n

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      Gi\u1edbi h\u1ea1n:<\/b> M\u1ed7i s\u1ea3n ph\u1ea9m ch\u1ec9 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 \u0111\u1ed5i tr\u1ea3 t\u1ed1i \u0111a 01 l\u1ea7n<\/b>.<\/p>\n<\/li>\n<\/ul>\n

      3. Quy \u0111\u1ecbnh chi ti\u1ebft c\u00e1c tr\u01b0\u1eddng h\u1ee3p \u0111\u1ed5i tr\u1ea3<\/strong><\/h3>\n

      A. \u0110\u1ed1i v\u1edbi h\u00e0ng ch\u01b0a giao<\/strong><\/h4>\n
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        Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n li\u00ean h\u1ec7 v\u1edbi nh\u00e2n vi\u00ean kinh doanh ph\u1ee5 tr\u00e1ch \u0111\u1ec3 th\u1ecfa thu\u1eadn thay \u0111\u1ed5i sang m\u1eb7t h\u00e0ng kh\u00e1c ho\u1eb7c \u0111i\u1ec1u ch\u1ec9nh \u0111\u01a1n h\u00e0ng m\u00e0 kh\u00f4ng ch\u1ecbu ph\u00ed (n\u1ebfu h\u00e0ng ch\u01b0a \u0111\u01b0\u1ee3c xu\u1ea5t kho ho\u1eb7c ch\u01b0a \u0111i v\u00e0o s\u1ea3n xu\u1ea5t \u0111\u1ed1i v\u1edbi h\u00e0ng \u0111\u1eb7t ri\u00eang).<\/p>\n<\/li>\n<\/ul>\n

        B. \u0110\u1ed1i v\u1edbi h\u00e0ng \u0111\u00e3 giao v\u00e0 ph\u00e1t sinh l\u1ed7i (T\u1eeb Nh\u00e0 cung c\u1ea5p\/V\u1eadn chuy\u1ec3n)<\/strong><\/h4>\n
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          Quy tr\u00ecnh:<\/b> Qu\u00fd kh\u00e1ch ki\u1ec3m tra h\u00e0ng ngay khi nh\u1eadn. N\u1ebfu ph\u00e1t hi\u1ec7n sai ch\u1ee7ng lo\u1ea1i, kh\u00f4ng \u0111\u00fang y\u00eau c\u1ea7u \u0111\u1eb7t h\u00e0ng ho\u1eb7c l\u1ed7i k\u1ef9 thu\u1eadt, qu\u00fd kh\u00e1ch c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u \u0111\u1ed5i h\u00e0ng m\u1edbi.<\/p>\n<\/li>\n

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          Chi ph\u00ed:<\/b> The Goumo ch\u1ecbu 100% chi ph\u00ed<\/b> v\u1eadn chuy\u1ec3n v\u00e0 c\u00e1c chi ph\u00ed ph\u00e1t sinh li\u00ean quan.<\/p>\n<\/li>\n

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          L\u01b0u \u00fd:<\/i> N\u1ebfu l\u1ed7i ph\u00e1t sinh do qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng ho\u1eb7c b\u1ea3o qu\u1ea3n sai quy c\u00e1ch t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng, ch\u00fang t\u00f4i r\u1ea5t ti\u1ebfc kh\u00f4ng th\u1ec3 h\u1ed7 tr\u1ee3 \u0111\u1ed5i tr\u1ea3 mi\u1ec5n ph\u00ed.<\/p>\n<\/li>\n<\/ul>\n

          C. \u0110\u1ed1i v\u1edbi h\u00e0ng kh\u00f4ng l\u1ed7i (\u0110\u1ed5i tr\u1ea3 theo nhu c\u1ea7u kh\u00e1ch h\u00e0ng)<\/strong><\/h4>\n

          Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng \u0111\u00e3 nh\u1eadn h\u00e0ng nh\u01b0ng mu\u1ed1n \u0111\u1ed5i sang s\u1ea3n ph\u1ea9m kh\u00e1c v\u00ec l\u00fd do c\u00e1 nh\u00e2n (kh\u00f4ng th\u00edch, thay \u0111\u1ed5i \u00fd \u0111\u1ecbnh):<\/p>\n

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            \u0110i\u1ec1u ki\u1ec7n:<\/b> S\u1ea3n ph\u1ea9m ph\u1ea3i c\u00f2n nguy\u00ean h\u1ed9p, nguy\u00ean \u0111ai nguy\u00ean ki\u1ec7n v\u00e0 kh\u00f4ng ph\u1ea3i h\u00e0ng \u0111\u1eb7c ch\u1ee7ng<\/b> (h\u00e0ng thi\u1ebft k\u1ebf ri\u00eang, \u0111\u1eb7t s\u1ea3n xu\u1ea5t theo y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t c\u1ee7a kh\u00e1ch h\u00e0ng).<\/p>\n<\/li>\n

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            Chi ph\u00ed:<\/b> Kh\u00e1ch h\u00e0ng ch\u1ecbu to\u00e0n b\u1ed9 ph\u00ed v\u1eadn chuy\u1ec3n (2 chi\u1ec1u)<\/b> v\u00e0 ph\u00ed ch\u00eanh l\u1ec7ch gi\u00e1 tr\u1ecb h\u00e0ng h\u00f3a (n\u1ebfu c\u00f3). Kho\u1ea3n ph\u00ed n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean kinh doanh th\u1ecfa thu\u1eadn c\u1ee5 th\u1ec3 d\u1ef1a tr\u00ean t\u00ecnh tr\u1ea1ng s\u1ea3n ph\u1ea9m.<\/p>\n<\/li>\n<\/ul>\n

            4. C\u00e1c tr\u01b0\u1eddng h\u1ee3p t\u1eeb ch\u1ed1i \u0111\u1ed5i tr\u1ea3<\/strong><\/h3>\n
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              S\u1ea3n ph\u1ea9m \u0111\u00e3 qu\u00e1 th\u1eddi h\u1ea1n 12 gi\u1edd k\u1ec3 t\u1eeb khi nh\u1eadn h\u00e0ng m\u00e0 kh\u00f4ng c\u00f3 ph\u1ea3n h\u1ed3i l\u1ed7i.<\/p>\n<\/li>\n

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              S\u1ea3n ph\u1ea9m l\u00e0 h\u00e0ng \u0111\u1eb7c ch\u1ee7ng\/h\u00e0ng s\u1ec9 \u0111\u1eb7t s\u1ea3n xu\u1ea5t ri\u00eang<\/b> (Pre-order) \u0111\u00e3 ho\u00e0n thi\u1ec7n \u0111\u00fang theo h\u1ee3p \u0111\u1ed3ng v\u00e0 y\u00eau c\u1ea7u k\u1ef9 thu\u1eadt.<\/p>\n<\/li>\n

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              S\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng, bi\u1ebfn d\u1ea1ng do l\u1ed7i c\u1ee7a ng\u01b0\u1eddi s\u1eed d\u1ee5ng.<\/p>\n<\/li>\n<\/ul>\n

              5. Th\u00f4ng tin li\u00ean h\u1ec7 v\u00e0 Ph\u1ea3n h\u1ed3i<\/strong><\/h3>\n

              Ch\u00fang t\u00f4i lu\u00f4n s\u1eb5n l\u00f2ng l\u1eafng nghe m\u1ecdi \u00fd ki\u1ebfn \u0111\u00f3ng g\u00f3p t\u1eeb Qu\u00fd kh\u00e1ch \u0111\u1ec3 ho\u00e0n thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5:<\/p>\n

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                Hotline:<\/b> 09 37 52 52 99 (Trong gi\u1edd h\u00e0nh ch\u00ednh)<\/p>\n<\/li>\n

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                Email:<\/b> Thegoumo@gmail.com<\/p>\n<\/li>\n

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                \u0110\u1ecba ch\u1ec9:<\/b> The Goumo Vi\u1ec7t Nam – 60 \u0111\u01b0\u1eddng Ch\u1ee3 Hi\u1ec7p Tr\u01b0\u1eddng, KP.Hi\u1ec7p Tr\u01b0\u1eddng, Ph\u01b0\u1eddng Thanh \u0110i\u1ec1n, t\u1ec9nh T\u00e2y Ninh.<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 H\u00c0NG H\u00d3A – THE GOUMO VI\u1ec6T NAM The Goumo Vi\u1ec7t Nam cam k\u1ebft h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1i \u0111a trong vi\u1ec7c ki\u1ec3m tra v\u00e0 \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m nh\u1eb1m \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng tuy\u1ec7t \u0111\u1ed1i v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. 1. Th\u1eddi h\u1ea1n v\u00e0 Ph\u1ea1m vi \u00e1p d\u1ee5ng Th\u1eddi h\u1ea1n…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thegoumo.com\/shopb2b\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thegoumo.com\/shopb2b\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thegoumo.com\/shopb2b\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thegoumo.com\/shopb2b\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thegoumo.com\/shopb2b\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":5,"href":"https:\/\/thegoumo.com\/shopb2b\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":7384,"href":"https:\/\/thegoumo.com\/shopb2b\/wp-json\/wp\/v2\/pages\/13\/revisions\/7384"}],"wp:attachment":[{"href":"https:\/\/thegoumo.com\/shopb2b\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}